Terms & Conditions

Privacy and Legal Requirements

Gowen & Stevens LLP is a limited liability partnership which is registered in England and Wales and is authorised and regulated by the Solicitors Regulation Authority. A list of members is open to inspection at our Offices. Registered Number: OC321279. Registered Office: 5 Mulgrave Chambers, 26/28 Mulgrave Road, Sutton, Surrey SM2 6LE. Any reference to a partner in relation to Gowen & Stevens LLP means a member of Gowen & Stevens LLP. Gowen & Stevens is authorised and regulated by the Solicitors Regulation Authority. The SRA’s Rules can be found in its Code of Conduct available through the following link http://www.sra.org.uk/solicitors/handbook/code/content.page
The Law Society of England and Wales is the designated professional body for the purposes of the Financial Services and Market Act 2000 but responsibility for regulation and complaints handling has been separated from the Law Society’s representative function. The SRA is the independent regulatory body and the Legal Ombudsman is the independent complaints handling body. See below for more information regarding complaints.

Data Protection Policy

Gowen & Stevens takes data security seriously. We are registered under the Data Protection Act 1998 and we ensure that we comply with all the protection the Act affords you. For further information please visit http://www.legislation.gov.uk/ukpga/1998/29/contents.

Information about you and your visits to our site

Through our website and in other ways we invite or request you to submit your contact details and other information about yourself or your organisation, or to send us emails, which will identify you. When we do so, the purposes for which we will use the information are clear. By using our site, you consent to such processing and you warrant that all data provided by you is accurate. We may send you details of events or legal developments which we think may be of interest. You can opt out of receiving these or you can ask us to stop sending them to you. You can also let us know of any changes to your personal details by emailing us at info@gowenandstevens.com. Please put “Data information” in the heading.

IP Addresses and Cookies

Cookies are small text files which are placed on the hard drive of your computer when you visit a website. We may collect information about your computer, including where available your IP address, operating system and browser type for system administration and for analysis. This is statistical data about our users' browsing actions and patterns, and does not identify any individual. For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. If we elect to use them, they would help us to improve our site and to deliver a better and more personalised service. They would enable us:

To estimate our audience size and usage pattern.
To store information about your preferences, and so allow us to customise our site according to your individual interests.
To recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system may issue cookies when you log on to our site.VAT The VAT Registration Number for Gowen & Stevens LLP is 523 7560 49.

Complaints

Gowen & Stevens is committed to providing an outstanding service to all our clients. If you feel something has gone wrong we would like you to tell us about it. This will help us to improve our standards. Any client who is unhappy about the service we give, including a complaint about a bill, is entitled to complain. A copy of our complaints procedure can be obtained from our compliance partner, John Mill, by using JohnMill@gowenandstevens.com or 020 8661 8611. Any client who is not satisfied with the way we handle their complaint, may be entitled to ask the Legal Ombudsman of England and Wales to consider the complaint. Please note that normally a complaint to the Legal Ombudsman must be made within six months of the date of conclusion of our complaints procedure. A client may also be entitled to apply for an assessment of a bill under Part III of the Solicitors Act 1974. The Legal Ombudsman may not consider a complaint about a bill if you have applied to the court for assessment. Details as to how you can contact the Legal Ombudsman and further information on the procedure involved can be found at www.legalombudsman.co.uk. You can write to the Legal Ombudsman at PO Box 6806, Wolverhampton, WV1 9WJ, ring on 0300 555 0333 or send an email to enquiries@legalombudsman.org.uk.

Contracts, Payments and Refunds
We do not enter into contracts with clients or suppliers via our website.

Disclaimer

The materials on this website are provided for general information purposes only and do not constitute legal or other professional advice and you should not act upon any of its content without taking specific advice. Unless otherwise stated, the materials are the copyright of Gowen & Stevens LLP and are available only for your own personal use. You must obtain our prior written consent to use them in any other way. Where this website contains links to other websites and to material contained on other websites, Gowen & Stevens LLP is not responsible for the content of such websites and disclaims all liability in respect of such content. If you would like legal advice or have a comment to make about the website or any of its content, please do not hesitate to contact us.