Complaints
Complaints
Gowen & Stevens is committed to providing an outstanding service to all our clients. If you feel something has gone wrong we would like you to tell us about it. This will help us to improve our standards. Any client who is unhappy about the service we give, including a complaint about a bill, is entitled to complain. A copy of our complaints procedure can be obtained from our compliance partner, Deborah Bailey by using deborahbailey@gowenandstevens.com or 020 8661 8611. Any client who is not satisfied with the way we handle their complaint, may be entitled to ask the Legal Ombudsman of England and Wales to consider the complaint. Please note that normally a complaint to the Legal Ombudsman must be made within six months of the date of conclusion of our complaints procedure. A client may also be entitled to apply for an assessment of a bill under Part III of the Solicitors Act 1974. The Legal Ombudsman may not consider a complaint about a bill if you have applied to the court for assessment. Details as to how you can contact the Legal Ombudsman and further information on the procedure involved can be found at www.legalombudsman.co.uk. You can write to the Legal Ombudsman at PO Box 6806, Wolverhampton, WV1 9WJ, ring on 0300 555 0333 or send an email to enquiries@legalombudsman.org.uk.
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